How do the support plans work?

Whenever an fix is necessary, we will take care of it for you. These plans include compatibility for minor upgrades to the third party software and some plans include major upgrades. All plans also make our new bug fix versions of the software you purchased available for download and some plans include new feature versions as well. Our support turnaround is typically a few business days per issue, or faster if you are in a real pinch. You can choose from support plans as little as 3 hours. All pre-built software purchased in our store comes with 30 days guarenteed free support and we often support our work a bit longer then that. These plans will begin at the end of your free support period.

What services can the support hours be used towards?

Bug fixes, minor upgrade compatibility issues and in some cases major version compatibility issues. Usually a third party software vendor will make new minor versions like 4.1 to 4.2 and major version like 4.5 to 5.0.

What are the Maintenance Plans?

Depending on how much support you anticipate needing, you can pay for the following plans and upgrade whenever you like!

 

 

Choose your protection plan

Over 80% lower than our normal rates because we don’t like bugs!We strive for excellence with our pre-built software!

 

Free Support
Unlimited Hours
Valid from 30 days after purchase, from the date your site went live or when the software was able to be used.
Band Aid
Up to 3 hours for 3 months

 

 

$99

Only $33.00 per hour

 

 

First Aid
Up to 6 hours for 6 months

 

 

$180

Only $30.00 per hour

 

Quality Protection
Up to 12 hours for 1 yr

 

$295

Only $25.00 per hour

New Features for 6 months

Covers multiple products

 

Serious Protection
Up to 25 hours for 1 yr

 

$500

Only $20.00 per hour

New Features for 12 months

Covers multiple products

Covers Major Upgrades

 

 

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What if I don’t use my time?

Don’t worry – you can use your hours for new projects up to 6 months after plan expiration! You can apply the hours for a discount up to 30% of the project price. Work is billed to the minute, rather than rounding up in increments 15 or 30 minutes.

What is the next step?

Contact us to if you have questions or order now!